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Dispatcher (Remote)
Job details
Full job description
Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
About Us
At OurAssistants, we connect property management and service-based businesses with highly skilled virtual professionals. We specialize in supporting accounting, operations, and back-office roles for U.S.-based clients while fostering a collaborative and growth-driven remote environment. Learn more at ourassistants.com.
Position Overview:
We are looking for an experienced Dispatcher to join our team. In this role, you will schedule and dispatch HVAC, plumbing, and electrical technicians, ensuring jobs are assigned efficiently and customers receive excellent service.
Responsibilities
- Schedule and dispatch technicians throughout the day
- Coordinate appointments and manage technicians' schedules
- Communicate with customers regarding job updates and rescheduling
- Work closely with technicians to ensure jobs are completed on time
- Handle dispatch-related issues and maintain accurate job information
- Use ServiceTitan and CRM systems to manage scheduling and dispatch operations
Requirements
- At least 2 years of dispatching experience supporting US-based clients
- Previous BPO experience
- Experience using ServiceTitan (required)
- Experience dispatching for HVAC, Plumbing, or Electrical service companies
- Excellent verbal and written English communication skills
- Strong customer service and problem-solving skills
- Good organizational skills and attention to detail
- Proficient in Microsoft Excel, Outlook, and CRM systems
If you have dispatching experience, strong communication skills, and hands-on experience with ServiceTitan, we'd love to hear from you.
Pay: Php44,000.00 - Php550,000.00 per month
Application Question(s):
- How many years of experience do you have in using ServiceTitan?
- Do you have experience dispatching technicians in the Electrical, HVAC, or Plumbing industry? If yes, how many years of experience do you have?
Work Location: Remote