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Customer Success & Activation Specialist

Australian Pharmacy Technology Platform

Employment Type: Full-time

Work Schedule: Australian Business Hours
Work Arrangement: Remote

About the Role

We are looking for a confident and organised Customer Success & Activation Specialist to help pharmacy customers successfully start using our software platform.

These are registered customers, not cold leads. You will speak directly with pharmacy owners, pharmacists and managers, guide them through setup and onboarding, resolve activation barriers, and help them take their first meaningful steps on the platform.

Full training on the platform, customers and activation process will be provided.

Key Responsibilities

• Contact registered pharmacies and speak with owners, pharmacists and managers.
• Guide customers through account setup, login and initial platform use.
• Conduct short online onboarding and training sessions.
• Explain key platform features, reports and business benefits clearly.
• Help customers understand how the platform supports stock management, ordering, profitability and business performance.
• Identify integration, data or technical issues affecting activation and coordinate with the appropriate internal team.
• Follow up consistently until customers become active users.
• Maintain accurate customer notes, statuses and follow-up activities in the CRM/tracking system.
• Share customer feedback and recurring issues with management and technical teams.
• Build positive, professional relationships with pharmacy customers.

Requirements

• Excellent spoken and written English.
• Confident and professional telephone manner.
• Experience in customer success, onboarding, account management, telesales, appointment setting or outbound customer service.
• Comfortable speaking with business owners and professional customers.
• Able to explain software clearly to non-technical users.
• Persistent and comfortable with regular follow-ups.
• Highly organised with strong attention to detail.
• Comfortable using CRM systems, video conferencing and online software.
• Able to work independently and consistently meet targets.
• Available full-time during Australian business hours.
• Reliable internet connection, computer equipment and a quiet remote-work environment.

Highly Preferred

• Experience supporting Australian customers or businesses.
• SaaS, software or technology experience.
• Background in pharmacy, healthcare, retail or inventory management.
• Experience conducting product demonstrations or online onboarding.
• Experience converting registered customers into active, regular users.

Pay: Php55,000.00 - Php60,000.00 per month

Application Question(s):

• Can you describe your experience onboarding customers, setting up accounts, or guiding users through a software platform? Please share a specific example of how you helped a customer overcome an issue or become an active user.
• This role involves contacting registered pharmacies, speaking with business owners or managers, and consistently following up until they activate their accounts. Can you describe your experience handling outbound customer calls and following up with customers who are unresponsive or experiencing difficulties? What approach did you use to achieve your targets?
• Suppose a pharmacy owner cannot access their account or complete the platform setup. How would you troubleshoot the issue, explain the next steps to the customer in simple terms, and coordinate with the technical team if needed? Please describe your relevant experience or approach.

Work Location: Remote