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5 Star Hotel Manila jobs in Manila

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    • 5 star hotel: 2 years (Preferred).
    • Complete the check-out process for departing guests using the hotel systems.
    • Job Types: Permanent, Full-time.
    • View all Marco Polo Hotel Ortigas Manila jobs - Pasig jobs - Guest Service Agent jobs in Pasig
    • Salary Search: Guest Relations Agent salaries in Pasig
    • See popular questions & answers about Marco Polo Hotel Ortigas Manila
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Job Post Details

Guest Relations Agent - job post

Marco Polo Hotel Ortigas Manila
Pasig

Job details

Job type

  • Permanent
  • Full-time

Location

Pasig

Full job description

A Guest Relations Agent welcomes Guests, assists with arrival and departure procedures, offers current information to Guests as requested, and manages incoming requests from the hotel communications systems (telephone, email, etc).

  • Welcome and fulfill the check-in process for Guests and group arrivals
  • Complete the check-out process for departing guests using the hotel systems
  • Manage, effectively and efficiently, Guest requests, inquiries, and complaints
  • Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
  • Maximize sales revenues through up-selling and marketing programs
  • Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

Qualifications:

  • Front Office experience in the hotel, leisure, and/or similar establishments.
  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service

Job Types: Permanent, Full-time

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Pasig: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • front office/guest relations: 3 years (Required)
  • 5 star hotel: 2 years (Preferred)

Work Location: In person

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