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Part-Time Property VA – Viewing Feedback & Vendor Calls (UK Estate Agency)
Part-Time Property VA – Viewing Feedback & Vendor Calls (UK Estate Agency)
Job details
Full job description
This PropPerly (UK-based Virtual Assistant Agency) job post is intended for Filipino Virtual Assistants currently based in the Philippines to work with one of our clients.
We're hiring for a busy sales and lettings estate agency in the North of England, and this is a dedicated role: you'll work for one agency only, as part of their team.
Please read the entire job post carefully before submitting your application, and make sure to follow the instructions provided in the How-to-Apply section. Thank you!
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How to Apply:
Please send your application to recruitment@propperly.co.uk with the subject line:
- Part-Time Property VA – Viewing Feedback & Vendor Calls – [Your Full Name]
Include the following:
- Your CV (PDF format)
- A short audio introduction (2-3 minutes) recorded via Vocaroo.com describing a multi-step process you managed from start to finish in a previous Property VA role
The role
- After each property viewing, you'll call the buyer to get detailed, honest feedback on what they liked, what they didn't, and whether they'd consider an offer.
- Then you'll pass that feedback to the property owner (the vendor) and log everything in the agency's CRM.
- The agency runs around 400 viewings a month, so you'll make roughly 25–35 calls a day.
- There's a clear path to full-time, which would add valuation follow-up calls with homeowners.
What we're looking for
- 5+ years of total property management experience, with at least 3 years working with international clients
- Excellent spoken English with a clear, warm, confident phone manner. You should sound like part of the agency, not a call centre.
- Experience in real estate or property: sales, lettings, or property management (UK, US, Australian, or Canadian clients).
- Comfortable making outbound calls all shifts and drawing out real reasons, not just "yes/no" answers.
- Organised and accurate when logging notes.
- Experience with Street CRM, 3CX, or any real estate CRM or VoIP system is a big plus.
- A stable internet connection, a backup power source, and a quiet workspace with a good headset.
Tools You Might Use:
- Google Workspace (Docs, Sheets, Calendar, Drive)
- Communication (Email, WhatsApp, VOIP phone system)
- Time-tracking (Hubstaff)
Why Join PropPerly:
- Hourly rate: between USD $5.50 and $6.00 (paid via Wise)
- Rate increase: after six months (subject to performance evaluation)
- Long-term stability with one dedicated client
- Structured workflows, UK-based support, and reliable bi-monthly payments
- Collaborative and professional growth-oriented remote team
Schedule
20 hours per week, Monday to Friday, on one of these shifts:
- Option A: 10:00 AM – 2:00 PM UK time
- Option B: 3:00 PM – 7:00 PM UK time
Some Saturday shifts may be included. Please tell us if you're available on weekends.
Pay: Php330.00 - Php360.00 per hour
Expected hours: No less than 20.0 per week
Experience:
- Property management: 5 years (Required)
- property management international client: 3 years (Required)
- property management UK-based client: 1 year (Preferred)
Work Location: Remote